The "Maintenance mode" message

Do you see the message Maintenance mode in your WebOké Nextcloud, saying that your Nextcloud is currently in maintenance mode and that it may take some time? Then your Nextcloud is being worked on. You won't be able to access your files for now.

Why is your Nextcloud in maintenance mode?

• An update is running. Have you or the owner of your package just started an update in My WebOké? This usually takes 5 to 15 minutes. See Nextcloud updates: when and how.
• We're carrying out maintenance. Planned maintenance and outages are listed on www.weboke.nl/storingen.

What should you do?

1. Wait a moment. The page will refresh itself as soon as your Nextcloud is available again.
2. You don't need to do anything with the desktop app or the apps on your phone. They pause during maintenance and automatically resume synchronising afterwards.
3. Does it take longer than half an hour? Check www.weboke.nl/storingen and ask the AI assistant in the AI Centre how your Nextcloud is doing. It can see whether your Nextcloud is in maintenance mode or whether an update is running.
4. If the message stays visible, contact support. You don't need to fix anything yourself; we'll turn off a maintenance mode that gets stuck.

Tip: if you're planning an update yourself, let your users know in advance and ask them to save any open documents. That way, no one will be caught off guard by the message.